Question 1

How do I place a FIJI Water order?

Accepted Answer

Once your business account has been approved, you can order directly on our website by navigating to the Shop page and selecting your preferred bottle size and quantity. Simply add to your cart and follow our easy checkout process.If you have any specific ordering questions or inquiries, please contact our customer service team at delivery@FIJIWater.com.

Question 2

Can you deliver to multiple business locations?

Accepted Answer

Yes, we provide multi-location shipping and logistics support, ensuring consistent delivery and service standards across all your locations within the continental U.S. Please place separate orders if you wish to have multiple cases of FIJI Water delivered to two or more addresses.

Question 3

When will my order be shipped?

Accepted Answer

Your order will typically be shipped on the following business day after it was placed. If your order was placed over the weekend, it will ship on the following business day. The vast majority of orders are shipped via UPS ground and should arrive within 3-5 business days. In certain markets or under special circumstances (e.g., large quantity orders more than 75 cases), your delivery may arrive via a special delivery service within 5-10 business days.

Question 4

How will my order be shipped?

Accepted Answer

Orders under 75 cases will be shipped via UPS ground, and orders over 75 cases will be shipped via LTL. LTL orders are shipped by freight to accommodate palletized deliveries. Free shipping is included on all orders.

Question 5

How do I modify or cancel my order once it’s been placed?

Accepted Answer

Please reach out to our customer service team at delivery@FIJIWater.com or call 888.426.4602 to assist you in updating or cancelling your order as soon as possible. Please note that we are unable to cancel any order once the product has shipped.

Question 6

Can I track my order?

Accepted Answer

Yes, you will receive a confirmation email once your order has been shipped. To track your package, simply open the email and follow the link. If your order qualifies for LTL shipping, our carrier will contact you directly to schedule your delivery. If you have difficulties, please email delivery@FIJIWater.com or call 888.426.4602.

Question 7

What is your return policy?

Accepted Answer

At this time, FIJI Water does not accept returns. More information can be found on our Returns Policy page at https://www.fijiwater.com/returns-policy.

Question 8

What is the shelf life for Fiji Water?

Accepted Answer

FIJI Water uses the standard “best if used by” date for all water sold in the United States of two years. The “best if used by” date can be found on the back of each FIJI Water bottle, beneath the label. The FDA does not require an expiration date.

Question 9

What is the PH of FIJI Water?

Accepted Answer

FIJI Water has a perfectly balanced 7.7pH. Pure or purified water has a pH of 7. Drinking and natural water can range in pH due to dissolved minerals and gases. Solutions with a pH of less than 7 are said to be “acidic” and those higher than 7, “alkaline.”

Question 10

Does Fiji Water have electrolytes?

Accepted Answer

FIJI Water has more than double the electrolytes compared to the other two top premium bottled water brands, and they are 100% naturally occurring. These electrolytes give FIJI Water its signature soft mouthfeel and smooth taste.

Question 11

What makes Fiji Water different from other waters?

Accepted Answer

FIJI Water is different because of its extraordinary source – a protected artesian aquifer found deep underground in the remote Fiji islands. The unique mineral profile, which contributes to FIJI Water’s signature soft, smooth taste, reflects Earth’s Finest Water® sourced from an artesian aquifer and untouched until you unscrew the cap.

Question 12

What types of minerals does Fiji Water contain?

Accepted Answer

FIJI Water is natural artesian water that has the minerals silica, magnesium, and calcium, which contribute to FIJI Water’s soft mouth-feel and smooth taste.See more details here.

Question 13

Is Fiji Water from Fiji?

Accepted Answer

One hundred percent of FIJI Water is from a single source in the pristine, tropical Fiji islands, an archipelago of more than 300 islands nestled in the South Pacific, more than 1,600 miles from the nearest industrialized country. It is bottled at the source in the remote Yaqara Valley on the island of Viti Levu.

Question 14

What is “Natural Artesian Water?”

Accepted Answer

Artesian water comes from an aquifer; a naturally formed underground chamber consisting of layers of permeable volcanic rock that bears water, overlain by protective rock that limits the entry of contaminants into the confined aquifer and pressurizes the chamber. In order to access the water, the rock barrier must be penetrated by a borehole or the creation of a well.

Question 15

What are the benefits of joining FIJI Water’s Business Delivery?

Accepted Answer

FIJI Water’s Business Delivery is designed to make premium bottled water sourcing seamless for businesses of all sizes. Approved members can enjoy access to custom business pricing, streamlined bulk ordering, multi-location shipping, priority account support, and tailored delivery solutions.

Question 16

What products can I order?

Accepted Answer

You will have access to our entire bottled water portfolio, so you can order any FIJI Water bottle size of your choosing. This ensures you can align your selection with your brand, service style, or guest experience.

Question 17

What payment and invoicing options are available?

Accepted Answer

We offer flexible invoicing and payment terms to fit your business operations. Options include credit card or invoiced billing on approved accounts. Our team can work with you to set up a schedule that suits your purchasing cycle.

Question 18

Is there dedicated support for business customers?

Accepted Answer

Every approved account is paired with a dedicated account representative, along with access to our customer service team. There will always be a direct contact for any questions about orders, billing, or product availability.

Elevate your business with FIJI WATER

Bulk order any size

Multi-location shipping

Flexible payment & invoicing

Dedicated Support

Designed for every business

Offices

Private Aviation

Wellness & Fitness

Luxury Retail

REVIEWS

REVIEWS

How it works

Hydration that means business

FAQ

FIJI Water Business Inquiry Form

Ways to buy FIJI Water

Newsletter

Contact Info

Fiji Water

Terms & Policies

Connect With Us

Secure Payments

Fiji International