Mobile Terms of Service
FIJI Water
Last Updated: March 31, 2026
Please read these SMS Terms & Conditions (“SMS Terms”) carefully before enrolling in or interacting with any text messaging program (the “SMS Program”) offered by FIJI Water Company LLC. In these SMS Terms, “we,” “us,” “our,” and “FIJI Water” refer to FIJI Water Company LLC, including its subsidiaries, divisions. “You” and “your” refer to the individual who subscribes to or otherwise engages with the SMS Program.
By opting in to receive text messages from or on behalf of FIJI Water you confirm that you are the current subscriber or customary user of the mobile phone number you have provided, and you acknowledge that you have read, understood, and agreed to be bound by these SMS Terms. These SMS Terms are in addition to and incorporate by reference FIJI Water’s general Terms and Conditions and Privacy Policy, which govern the use of our services and describe how your information may be collected, used, and shared.
These Terms are governed by and incorporate FIJI Water’s existing terms and policies, which include, among other provisions, a mandatory arbitration agreement requiring most disputes to be resolved through final and binding arbitration on an individual basis; a class action waiver; a jury trial waiver; specific rights and licenses granted to FIJI Water, limitations on FIJI Water’s liability, and other terms that may affect your legal rights and remedies in connection with the SMS Program. Please read and understand these Terms carefully. By providing your mobile number or continuing to participate in the SMS Program, you agree that these Terms apply to your participation and all related communications.
If you do not agree to these Terms, do not provide your mobile number or enroll in the SMS Program. Participation is entirely voluntary; however, by using our services or participating in the SMS Program, you agree to comply with these Terms and to indemnify FIJI Water for any claims, losses, liabilities, or expenses resulting from your failure to do so.
I. Program Description
By opting into any FIJI Water text messaging program (“SMS Program”), you expressly consent to receive recurring text messages from or on behalf of FIJI Water, including its subsidiaries and service providers. By signing up to participate in our text messaging programs, you agree to receive recurring messages that may include, but are not limited to offers, deals, sweepstakes entries, account alerts, cart reminders, and order updates. You may also enroll in separate, limited-duration programs for special promotions or one-time campaigns. Consent to receive text messages is not a condition of purchase.
Messages may be delivered via Short Message Service (SMS), Multimedia Messaging Service (MMS), or Rich Communication Services (RCS), and may be sent using an automatic telephone dialing system (ATDS) and/or AI-assisted technology. Message frequency may vary. FIJI Water reserves the right to modify message frequency and to change the short code or phone number from which messages are sent at any time without notice.
By providing your mobile phone number, you expressly consent to receive recurring text messages as described above. You understand and agree that such messages may be sent to the mobile number you provided, even if that number is listed on a federal, state, or internal Do Not Call registry. You also consent to receive messages at any time of day, including early morning or evening hours.
II. Eligibility Requirements
Your Mobile Telephone Number
You represent and warrant that you are the current subscriber or authorized user of the mobile telephone number(s) you provide. In the event your mobile number changes for any reason—including, but not limited to, reassignment, deactivation, forfeiture, or any circumstance in which the number is no longer registered to you—you agree to PROMPTLY NOTIFY FIJI Water by calling 888.426.4602 or emailing delivery@fijiwater.com. This notification requirement excludes T-Mobile customers. FIJI Water may require identity verification before updating your enrollment. You further agree not to initiate or authorize text messages to any mobile number that does not belong to you or that you are not authorized to use.
You agree to fully indemnify FIJI Water for any claims, losses, expenses, or damages that result, in whole or in part, from your failure to comply with these Terms and Conditions—including, but not limited to, your obligation to notify FIJI Water if your telephone number changes.
Mobile Service Compatibility
It is your responsibility to confirm whether your mobile carrier supports text messaging and whether your device can receive such messages. Participation in our SMS Program is subject to your carrier’s terms, and some carriers—particularly pre-paid providers—may not support certain services. If your carrier does not participate or your device is incompatible, you may be unable to receive messages from FIJI Water and we may not receive messages sent from you.
Text messages from FIJI Water may be delivered via third-party mobile networks, and delivery may be affected by factors beyond our control. As such, FIJI Water its service providers, and your mobile carriers are not responsible or liable for any delayed, undelivered, misdirected, or erroneous messages, nor for any technical failures or service interruptions. Please check with your carrier to confirm service compatibility in your area.
Message and data rates may apply to messages you receive from or on behalf of FIJI Water, as well as messages you send to us. All text messaging charges are billed by and payable to your mobile service provider. You are solely responsible for any fees incurred. Please consult your mobile plan for details, as FIJI Water does not control or assume responsibility for these charges.
III. Opt-In, Opt-Out, And Terms of Use
Opting in
To opt in to a FIJI Water SMS Program, you may be asked to provide your consent by texting a keyword to a designated short code or phone number, submitting your mobile number through our website, app, or other digital interface, or using another authorized method. In certain cases, you may also be required to confirm your enrollment by replying with a designated keyword (such as “Y”) to an initial confirmation message.
By providing your mobile number and completing the opt-in process, you acknowledge that you have read, understood, and agreed to be bound by these SMS Terms. Consent to participate is required, and if you do not agree to these Terms, you will not be eligible to participate in the SMS Program.
By opting in, you consent to receive recurring messages from FIJI Water through the phone number, short code, or other messaging identifier used to deliver messages. You further acknowledge and agree that FIJI Water may, at its discretion, change the number or short code from which messages are sent, and that your consent extends to such updated sending numbers.
Opting out
To stop receiving text messages from a specific FIJI Water text messaging program, you must reply with one of the following words: “Stop”, “quit”, “revoke”, “opt out”, “cancel”, “unsubscribe”, or “end” to the telephone number from which you received the messages. You may also opt out by contacting FIJI Water through the designated support channels provided on our website.
By sending a valid opt-out keyword, you acknowledge that you may receive one or more confirmation messages confirming your opt-out status. Once your opt-out is confirmed, you will no longer receive messages related to the specific program unless you choose to re-enroll.
Please note that opting out in this manner applies only to the specific FIJI Water text messaging program associated with that phone number. You will remain opted in to any other FIJI Water text messaging programs to which you have previously subscribed, unless you opt out of each one separately.
Help & Support
If you need assistance or more information regarding a specific SMS Program, you may reply “HELP” to the number from which you received the message. You may also contact FIJI Water by phone at 888.426.4602 or by email at delivery@fijiwater.com for additional help.
Suspension or Termination of Messaging Services
FIJI Water reserves the right to modify, suspend, or discontinue some or all of its text messaging services at any time, with or without notice, and without liability to you. Continued access to or participation in the SMS program is not guaranteed.
Your participation in the program may also be suspended or terminated at our discretion if you violate these Terms and Conditions or use the service in a way that is inconsistent with its intended purpose. In addition, your ability to receive messages may end if your mobile phone service is deactivated, suspended, or otherwise interrupted.
IV. Changes to SMS Terms
FIJI Water reserves the right to revise, modify, or amend these SMS Terms at any time, in its sole discretion, and without prior notice, to the extent permitted by applicable law. Any such changes will become effective immediately upon being posted to our website or other designated platform, unless otherwise specified.
Your continued participation in any FIJI Water text messaging program, or continued provision of your mobile number to receive text messages—including, but not limited to, transactional, operational, or promotional communications—after any such changes become effective, constitutes your acknowledgment of and agreement to be bound by the updated Terms.