FAQ
You can order directly on our website by navigating to Shop and selecting your preferred bottle size, plan and quantity. Simply add to cart and follow our easy check out process.
If you prefer, you can also reach us by phone at 888.426.4602 or email us at delivery@FIJIWater.com.
You can order convenient monthly service by signing up for our recurring and subscription plans. Select the plan you would like to receive and place it in your shopping cart. Service will begin a few days after placing the order and will be shipped on the same day every month. Should you choose to modify your service please check your FIJI Water Account (login required) or call customer service at 888.426.4602 or email delivery@FIJIWater.com.
If you have signed up for "My Account" while placing your order, you will be able to update your delivery address information within your account. Upon updating, your next order will automatically ship to your new address. To modify other components of your recurring or subscription order, such as quantities, delivery dates, etc., Please send an email to delivery@FIJIWater.com or call 888.426.4602.
Yes. FIJI Water provides delivery service to homes, offices and business locations across the continental United States.
Unfortunately, at this time we are unable to offer FIJI Water Delivery in Canada.
At the moment, we are unable to provide shipping to multiple destinations within the same order. Please place separate orders if you wish to have multiple cases of FIJI Water delivered to two or more addresses, FREE of charge.
Yes. You will receive a confirmation email once your order has been shipped. To track your package, simply open the email and follow the link. If you have difficulties please email delivery@FIJIWater.com or call 888.426.4602.
The vast majority of orders are shipped via UPS ground and should arrive within 3-5 business days. In certain markets or under special circumstance (e.g. large quantity orders over 30 cases), your delivery may arrive via a special delivery service.
Your order will be shipped on the following day after it was placed. If your order was placed over the weekend, it will typically ship on the following business day.
We rarely encounter material damage or missed deliveries with our carrier. If you, however, feel that your product has arrived seriously damaged and is unfit for consumption, please contact us immediately at 888.426.4602 or email us at delivery@FIJIWater.com. We will work with you as best as possible to confirm the issue and send a replacement product if appropriate. For deliveries deemed missing, please allow up to 10 business days since placing your order before contacting us to ensure that the carrier has had sufficient amount of time to deliver your shipment.
If you received the wrong item, please contact our customer service at 888.426.4602 or email us at delivery@FIJIWater.com. We will gladly replace your shipment with the appropriate item free of charge.
At this time FIJI Water does not accept returns. More information can be found on our Returns Policy page at https://www.fijiwater.com/returns-policy.
If you wish to cancel your one-time or recurring order, please send an email to delivery@FIJIWater.com or call 888.426.4602 as soon as possible. For recurring monthly orders, your cancellation will become effective with the next scheduled shipment. Please note that we are unable to cancel your one-time order once the product has shipped. Discounted and prepaid subscription orders (i.e. our 3, 6, and 12-month plans) cannot be cancelled or refunded. However you can have all your shipments delivered at once.
No, the rPET bottle does not affect the quality and taste of FIJI Water. FIJI Water still has the same smooth taste in a more sustainable bottle. It’s Earth’s Finest Water.
Yes, just like the PET used in our other bottles, rPET bottles are safe for food and beverage packaging. The recycled material undergoes rigorous cleaning and testing before it is brought to market.
Yes, FIJI Water’s recycled plastic bottles are made from recycled material and are recyclable. We encourage everyone to always recycle, allowing us to continue the recyclability loop for years to come.
The recycled plastic most commonly used for beverage containers is officially known as rPET, which stands for recycled polyethylene terephthalate. When plastic containers are used by consumers and then recycled, the bottles are broken down and reconstructed into new rPET bottles. The transition to 100% recycled plastic (rPET) bottles* means that no new plastic is being created and put into circulation with these bottles. Other than the added rPET logo on the bottle, customers shouldn’t notice a difference, delivering the same great taste, look and quality that people come to expect from Earth’s Finest Water.
*Bottle only
As a first step in our transition to recycled plastic, we wanted to make the most meaningful impact. In starting with our best-selling 500 mL and 330 mL bottles, we are transitioning nearly 70% of our total bottle volume in the United States to recycled plastic.* We look forward to continuing this momentum in the coming years.
*Projected total bottle volume per 2024 sales forecast. Bottle only.
FIJI Water is proud to offer its best-selling 500 mL and 330 mL bottles made from 100% recycled plastic (rPET)* starting in August 2022.
*Bottle only
FIJI Water has worked in partnership with Conservation International to conserve more than 40,000 acres of one of Fiji's largest remaining unprotected indigenous rain forest, the Sovi Basin, preventing future logging and degradation of the area. FIJI Water also partnered with local community members to plant 325,000 new trees across 2.800 acres. Currently, we are working with the Fijian government on their efforts to develop recycling initiatives across the archipelago and are a key partner in the largest recycling program in Fiji.
If you purchased a Recurring or Subscription Plan you will see additional orders placed in My Account. These are shipping orders from our warehouses and not additional transactions or double transactions. This is an easy way for you to keep track of the shipments.
Creating an account allows you to take full advantage of the FIJI Water Delivery and other features we offer. Creating an account will allow you to save and update your personal information for future orders and shipments, control your newsletter subscription, and review your order history.
If you've looked through our FAQ and still have questions that need an answer, just call, email, or submit an inquiry using the contact information at the bottom of this page.
When submitting an inquiry, please provide your email address and a short description of your issue. Our customer service team will contact you as soon as they can.
There's an option to recover your password once you click the "Login / Register" link at the top right of the page. Just click on that, provide the email address you used when you originally signed up, and we'll send you an email to recover your password.
Once you sign in, hover over your account login at the top right of the screen and a dropdown menu will appear. Just click "Account Dashboard" and you can edit your information and preferences.
Signing up for an account is a simple process that goes like this:
- Click the “Account” link at the top-right of the page.
- You can sign up for an account with an email address by clicking “Don't have an account? Sign Up.” link at the bottom of the login form.
- If you decide to sign up with an email address, provide your email and create a password.
That’s it! We hope you enjoy being a member of FIJI Water.
One hundred percent of FIJI Water is from a single source in the pristine, tropical Fiji Islands, an archipelago of over 300 islands nestled in the South Pacific, more than 1600 miles from the nearest industrialized country. It is bottled at the source in the remote Yaqara Valley on the island of Viti Levu.
Artesian water comes from an aquifer; a naturally formed underground chamber consisting of layers of permeable volcanic rock that bears water, overlain by protective rock that limits the entry of contaminants into the confined aquifer and pressurizes the chamber. In order to access the water, the rock barrier must be penetrated by a borehole or the creation of a well.
FIJI Water is different because of its extraordinary source – a protected artesian aquifer found deep underground in the remote Fiji Islands. The unique mineral profile, which contributes to FIJI Water’s signature soft, smooth taste, reflects Earth's Finest Water® sourced from an artesian aquifer and untouched until you unscrew the cap.
Yes, FIJI Water conforms to all of the FDA’s requirements. To read more about our water quality testing and results, download our California Water Quality Report (PDF), which is also available in Spanish (PDF).
FIJI Water is natural artesian water that has the minerals silica, magnesium, and calcium, which contribute to FIJI’s soft mouth-feel and smooth taste.
See more details here.
FIJI Water has more than double the electrolytes compared to the other two top premium bottled water brands, and they are 100% naturally occurring. These electrolytes give FIJI Water its signature soft mouthfeel and smooth taste.
FIJI Water has a perfectly balanced 7.7 pH. Pure or purified water has a pH of 7. Drinking and natural water can range in pH due to dissolved minerals and gases. Solutions with a pH of less than 7 are said to be “acidic” and those higher than 7, “alkaline”.
FIJI Water uses the standard “best by” date for all water sold in the United States of two years. The “best by” date can be found on the back of each FIJI Water bottle, beneath the label. The FDA does not require an expiration date.
FIJI Water’s 330mL and 500mL bottles are made from 100% recycled plastic* (recycled polyethylene terephthalate or rPET). FIJI Water’s 700mL, 1L, and 1.5L bottles are made from high-grade PET (polyethylene terephthalate) plastic, which is designated with the #1 code at the bottom of the bottle. The FDA approves rPET and PET as safe for contact with food and beverages. rPET and PET are also fully recyclable and can be transformed into a number of products such as food and beverage packages, apparel, carpet, automotive parts, and construction materials. Please check with your local municipality to see if rPET and PET are recyclable in your area. You can also search for local recycling centers and services at http://earth911.com.
*Projected total bottle volume per 2022 sales forecast. Bottle only.
rPET and PET have a broad application in the food and beverage industry, serving as primary packaging for numerous items, including soft drinks, juices, ready-to-drink teas and water as well as food items such as ketchup or peanut butter. rPET and PET have been safely used for many years and has met FDA’s rigorous standards, ensuring its safety as food and beverage container. The FDA has conducted research reviews and concluded that rPET and PET containers do not pose health risk to consumers and do not leach harmful amounts of substances into their contents under foreseeable conditions of use. For more information on PET safety please visit these sites: http://www.napcor.com/PET/pet_faqs.html and http://www.bottledwater.org/health/container-safety.
No, FIJI Water packaging is not made with Bisphenol A (BPA), a chemical intermediate used to make plastics and resin. FIJI Water bottles have never contained BPA.
FIJI Water does not come in glass bottles. We bottle our water exclusively in high-grade PET bottles and rPET bottles, as that is the optimal packaging that protects the quality of our water (against oxygen migration and carbon dioxide which can affect taste), ensures product safety (no breakage), and minimizes environmental impact (lightweight, lower emission during transport and less waste).
You can use our Store Locator to find a local store near you. Or you can buy FIJI Water in our online store and have it delivered to your doorstep.
FIJI Water can be purchased for convenient delivery directly to your home or office. FIJI Water Home Delivery is available through the FIJI Water website or by calling 888.426.4602. Please note that FIJI Water Home Delivery is currently limited to the continental United States.
You can reach our sales representatives here.
FIJI Water Signature Sleeves are the perfect accessory for serving FIJI Water and come in different styles and sizes. To purchase yours, please visit our online store or call FIJI Water toll-free at 888.426.4602.
You can reach our customer service representatives here.
Contact Us at 888.426.4602
Our customer service hours are 8:30 a.m. – 5 p.m. PST, Monday – Friday
Our customer service representatives will be able to:
- Assist you with placing an order
- Change, pause or cancel your recurring order
- Answer questions you may have about our products and delivery service
You can also reach us by email by sending your questions or requests to delivery@FIJIWater.com.
Please call customer service at 888.426.4602 or email delivery@FIJIWater.com.
Yes. Please visit our Bulk Order Discount page here. If you have any further questions please call 888.426.4602 or email delivery@FIJIWater.com.
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